Refund Policy for TiviFlow

Last Updated: October 21, 2026

Thank you for choosing TiviFlow. We aim to provide a reliable streaming experience and helpful customer support. Please read our refund policy before purchasing a subscription.

1. Subscription Cancellation

You may request the cancellation of your TiviFlow subscription at any time. Cancellation prevents future renewals where applicable, but it does not automatically guarantee a refund for a payment already made.

Please contact our support team to request cancellation and provide the email address or order details associated with your purchase.

2. Refund Eligibility

If you are not satisfied with your purchase, you may contact us within 7 days of the original payment to request a refund. Each request will be reviewed according to the circumstances of the purchase, the service provided, and applicable law.

• Contact us as soon as possible if the service does not work as described.
• Provide your order details and a clear explanation of the issue.
• Refunds are not automatic and may require troubleshooting or verification.
• Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Refund

To submit a refund request, please follow these steps:

• Send an email to tiviflow@gmail.com.
• Include your order number or the email address used for the purchase.
• Explain the reason for your request and any technical problems encountered.
• Allow our support team reasonable time to review your request and respond.

4. Refund Processing

If a refund is approved, it will generally be returned through the original payment method where possible. The time it takes for the funds to appear depends on your payment provider or financial institution.

We will inform you if additional information is required to process your request.

5. Non-Refundable Situations

A refund may be declined where the service has been provided as described and the request does not qualify under our policy or applicable law. Examples may include:

• Requests made after the applicable refund period, where no legal entitlement applies.
• Problems caused by an unsupported device, incompatible application, or unstable internet connection.
• Failure to follow the installation or troubleshooting instructions provided by our support team.
• Duplicate requests for a payment that has already been refunded.

These examples do not override any mandatory refund rights that may apply to your purchase.

6. Technical Issues and Service Problems

If you experience buffering, connection problems, login difficulties, or other technical issues, please contact our support team before requesting a refund. We will do our best to help identify and resolve the problem.

Service performance may depend on your internet connection, device, application, and other factors outside our direct control.

7. Contact Us

8. Policy Updates

TiviFlow may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date. Please review this page periodically for the latest information.